Privacy Policy

Privacy Policy

This Privacy Policy describes how KOIRRA ("we", "us") collects, uses, and shares your personal information when you visit or make a purchase from our store.

Information we collect

When you visit the site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the pages you view and how you interact with the site. When you make a purchase, we collect your name, billing and shipping address, payment information (processed securely by our payment providers; we never store full card numbers), email address, and phone number.

How we use your information

We use order information to fulfil orders, process payments, arrange shipping, send order confirmations, communicate with you, screen for fraud, and, when in line with the preferences you've shared, send you marketing about our products. We use device information to improve and optimize our site and marketing.

Sharing your information

We share personal information with service providers who help us operate the store: Shopify (our e-commerce platform), payment processors, shipping carriers, and email/analytics providers. We may also share information to comply with applicable laws, respond to lawful requests, or protect our rights. We do not sell your personal information.

Marketing

You can opt out of marketing emails at any time using the unsubscribe link in any email we send.

Cookies

We use cookies to keep your cart working, remember your preferences, and understand how visitors use the site. You can control cookies through your browser settings.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or port the personal information we hold about you, and to object to or restrict certain processing. To exercise these rights, contact us at our support email. California residents: we honor rights under the CCPA/CPRA, and we do not sell or share personal information as defined by those laws.

Data retention

We keep order records for as long as needed for legal, tax, and accounting purposes, unless you ask us to delete your information.

Changes

We may update this policy from time to time to reflect changes to our practices or for legal reasons. The latest version will always be on this page.

Contact

For privacy questions or requests, contact our support team by email.