Refund Policy

Refund Policy

Last updated: August 30, 2026

90-Day Money-Back Guarantee

At KOIRRA, we stand behind the quality of our products. That is why we offer a 90-Day Money-Back Guarantee under the terms outlined below. By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

1. Eligibility for Refunds

To be eligible for a refund under the 90-Day Money-Back Guarantee, all of the following conditions must be met:

  • Refund requests must be submitted within ninety (90) days of the original purchase date.
  • The product must have been used as directed: one scoop daily, for a minimum of thirty (30) consecutive days (a full jar). Gut and immune support works through consistent daily use, and the guarantee exists for customers who have given the product a fair, consistent try.
  • Your refund request must include your order number and a short description of how the product was used (start date and daily routine).
  • The guarantee applies to your first order of the product only, and is limited to one (1) refund per customer and per household.
  • Shipping and handling fees are non-refundable.
  • Product returns are not required and not accepted.

Requests made after ninety (90) days from the original purchase date are not eligible and will not be approved. Refund eligibility is strictly limited to the 90-day period.

2. Non-Eligible Refund Requests

The following are not eligible for refunds under any circumstances:

  • Refund requests submitted outside the 90-day guarantee period.
  • Requests where the product has not been used daily for the minimum 30-day period, including unopened or barely used jars, unless the product arrived damaged, defective, or incorrect (see Section 4).
  • Second or subsequent orders, and repeat guarantee claims from the same customer or household.
  • Subscription renewals or recurring charges processed after a guarantee claim, or renewals the customer failed to cancel before the billing date (see Section 3).
  • Carrier delays, customs delays, or longer-than-expected international transit times. Delivery delays are not grounds for a refund; see our Shipping Policy for how we handle delayed packages.
  • Requests made outside the stated policy terms, regardless of reason.

No exceptions are made beyond the 90-Day Money-Back Guarantee. Approval of any refund request remains at the reasonable discretion of our support team based on the conditions above.

3. Subscriptions & Recurring Orders

Subscription refund eligibility. If your order includes a subscription, the 90-Day Money-Back Guarantee applies only to your first subscription shipment, under the same daily-use conditions described in Section 1. Subscription renewals are not eligible for refunds.

Automatic renewal. Subscriptions renew automatically at the delivery cadence shown at checkout, and your payment method will be charged for each renewal until you cancel. By submitting your initial subscription order you expressly agree to these auto-renewal terms.

Cancellation. You may cancel your subscription at any time, with no cancellation fees. To avoid a recurring charge, you must cancel at least twenty-four (24) hours before your next scheduled billing date. To cancel, email support@koirra.com from the email address on your order, or include your order number. Cancellations take effect for shipments not yet billed. Failure to cancel before a renewal billing date does not constitute grounds for a refund, and refunds will not be issued for renewal charges already processed at the time of cancellation.

Billing information. You are responsible for providing current, complete, and accurate billing information and for keeping it up to date.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us at support@koirra.com within forty-eight (48) hours of delivery with your order number and supporting photos. You do not need to return the item. After review, we will send a replacement at no cost or issue a refund, at our discretion.

5. Order Cancellations

You may request cancellation of a one-time order within two (2) hours of purchase by contacting support@koirra.com. Once an order has been processed or shipped, it can no longer be cancelled. If your order has already shipped, the standard 90-Day Money-Back Guarantee applies under the conditions above.

6. How to Request a Refund

  1. Email support@koirra.com within the 90-day window, including your order number and a short description of your dog's daily use (start date and routine).
  2. Our team will review your request and respond within two (2) business days.
  3. Approved refunds are issued to the original payment method. Depending on your bank, it may take five (5) to ten (10) business days for the refund to appear.

7. Agreement to Policy

By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

Contact

Questions about refund eligibility? Contact our support team at support@koirra.com within the 90-day window so we can assist you.