Shipping Policy

Shipping Policy

Last updated: August 30, 2026

Where we ship

We ship internationally, including to the United States, the United Kingdom, Canada, Australia, and New Zealand. Prices on our store are shown in your local currency where available.

Processing time

Orders are processed within 1 to 2 business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day. During promotions and busy periods, processing may take slightly longer.

Delivery time

After dispatch, orders shipped within the United States typically arrive within 3 to 7 business days. International orders (including the United Kingdom, Canada, Australia, and New Zealand) can take longer depending on your location, the carrier, and customs processing. Delivery estimates are provided by carriers and are not guaranteed; transit times can vary, especially during customs checks, peak season, and carrier disruptions.

Tracking

You will receive a tracking link by email as soon as your order ships. You can also track your order on our Track Your Order page. Please allow up to 48 hours after dispatch for tracking to show its first update. Tracking may occasionally pause for several days while a package is in transit or moving through customs, even though it is still on its way.

Delays and lost packages

Carrier delays, customs processing, and longer-than-expected international transit times are outside of our control and are not grounds for a refund. If your tracking has not updated for more than five (5) business days, contact us at support@koirra.com with your order number. We will open an investigation with the carrier and work with you to make sure your order reaches you.

Customs, duties, and taxes (international orders)

International orders may be subject to import duties, taxes, or fees levied by the destination country. Where these are not collected at checkout, they are the responsibility of the customer.

Incorrect address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrectly entered address. If you notice a mistake, contact us as soon as possible; if the order has not yet shipped, we can usually still correct it.

Subscription deliveries

Shipping on subscription deliveries is free. Subscription refills are dispatched automatically at your chosen delivery cadence, with the same processing and delivery times described above.

Contact

Questions about shipping? Contact us at support@koirra.com and we will get back to you within one business day.